How a hair in my salad disappointed me twice in the same meal

On a friend's recommendation, I ate at Pasta Pomodoro at an outlet mall by my hotel in San Francisco. Pasta Pomodoro is a chain. It was about 9 pm, my luggage had taken forever to get to the Oakland Airport Baggage carousel - they must have known I was a Bronco's fan.

Anywho-

The food was pretty good. The dish to the left here, was alright, but I expected it to be more sage-y than it was. Service was ok. There was almost noone in the restaurant. But, the point of this post is below.

Here is my salad. I had never had a salad made with brussels sprouts. It was a delicious salad. With an oil based and mild dressing. Pancetta mixed throughout with a boiled egg. A tasty dish indeed. BUT

I found a hair. Sometimes when I find a hair, I can keep eating. But this salad was unusual enough that I was kind of weirded out and couldn't finish the salad.

Now, I am not a particularly demanding guy. I have never yelled at a server or manager. I have never demanded a free meal. I assume that from time to time, mistakes happen. However, eating in one of the most litigious states in the Union, in a city known for its sense of entitlement, I thought, perhaps I will get a free dessert out of the deal.

The waitress came to pick up the salad and I pointed out that there was a hair in it, a short black one, even.

"Oh, sorry." She said. And that was it.

That can't be it. I nearly ate a PUBE and I just get a "sorry."

One pube. One meal. two disappointments.